Job Description
Job Type: Full time Hourly
Wage: $18-$21/hr.
Location: Buena Vista, CO.
Job Description
Join us at the Surf Hotel & Chateau as we seek a dedicated Front Desk Agent (Seasonal) to enhance guest experiences from now until October. There is the opportunity to be considered for the year-round team that would continue after October.
Front Desk Agent Responsibilities:
- Prioritize guest satisfaction by providing exceptional service and exceeding expectations.
- Act as a representative of the South Main community, embodying its spirit and values.
- Safeguard confidential guest data with the utmost integrity.
- Respond promptly and professionally to all forms of communication, including phone calls, emails, and texts.
- Maintain the Lobby, including restrooms, fireplace, gift shop, coffee station, and workstation throughout the day.
- Maintain the cleanliness of the pool deck, restocking towels and cleaning patio furniture.
- Manage reservations across various platforms, catering to hotel leisure travelers, groups, corporate clients, OTAs, and vacation rentals.
- Experience with Stayntouch PMS or Synexis is advantageous.
- Ensure accuracy in processing payments.
- Demonstrate proficiency in recognizing and accommodating various room types and vacation rental properties.
- Collaborate with Housekeeping and Maintenance teams to ensure cleanliness, resolve issues, and maintain operational efficiency.
- Generate and follow through on daily Front Desk reports, including room deliveries and special services.
- Promptly address guest requests and issues, providing solutions such as troubleshooting TVs or supplying additional amenities.
- Adhere to all company policies and procedures, maintaining a high standard of professionalism.
- Provide assistance in other departments when required.
Front Desk Agent Requirements:
- Possession of reliable transportation.
- Availability to work mornings, weekends, and holidays.
- Strong customer service skills with a friendly and hospitable demeanor.
- Previous hospitality experience required.
- Ability to operate multiple technologies and software programs with proficiency.
- Comfortable adapting to new technologies.
- Ability to lift up to 50 pounds.
- Capacity to stand for extended periods.
- Effective communication skills amidst varying levels of background noise.
- Demonstrated ability to work independently and maintain performance standards.
- Proficiency in multitasking, prioritization, and time management.
Compensation:
- $18.00 - $21.00 per hour depending on experience and work performance.
- 401k program + employer match
BENEFITS:
- Medical, dental, and vision insurance (up to 54% of medical insurance premium paid by employer).
Wesley & Rose
- 50% discount on food and beverage from Wesley & Rose, including the lobby case, anytime.
- One free drink per 5+ hour shift.
- Full-time employees receive one $50 Wesley & Rose gift card per quarter.
- Part-time employees receive one $25 Wesley & Rose gift card per quarter.
Surf Hotel Rooms
- Full-time employees receive one free room night and two 50% off room nights per quarter.
- Part-time employees receive one free room night every six months (in Q1 & Q3) and one 50% off room night every quarter.
- 15% discount on hotel stays for yourself or for friends and family.
Concerts
- One free ticket to either a Lawn or Ivy Ballroom show per quarter. Can be used personally or given away.
- 50% off tickets to any concert or festival (limited to one discounted ticket per employee per show).
The Surf Hotel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, physical or mental disability, or age.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
Application Question(s):
- Share a story of how you went above and beyond for a guest:
- Will you now or in the future require employment visa sponsorship to work in the U.S.?
Experience:
- Hospitality: 1 year (Required)
Shift availability:
**Disclaimer: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.
